Scintia

Businesses need to handle calls 24/7, qualify leads, and answer questions from knowledge bases without tying up staff. Manual calling and basic IVR systems are costly and inflexible.

Use AI voice agents (powered by VAPI and multiple TTS providers) for inbound/outbound calls. Provide four separate panels: Admin (operations), Sales (lead management and closing), User (customers managing their businesses and agents), and Test (demo/testing). Monetize via subscription plans and minute bundles.

Four SPAs sharing a REST backend via VITE_BASE_API_URL. Each panel uses React 19, TypeScript, Vite, Redux Toolkit (RTK Query), and Tailwind CSS. Components are modular with shared patterns (auth, layout, forms). State is centralized with Redux and persisted where needed.

• appensio (Admin): Companies, businesses, agents, tickets, knowledge base, product catalog, voice setup, Twilio number assignment, dashboards
• appensio-sales: Lead files, Create New Closing (Company → Package → Send Quote), team, KPIs, AI Brief, business documents
• appensio-user: My Businesses, AI agents (voice/prompt/knowledge/product setup), call logs, subscription, payments, support (tickets), i18n (EN/FR)
• appensio-test: Same feature set as user panel but pointed at testing APIs and flows

Unified platform with configurable AI voice agents (multiple TTS providers), knowledge-base and product integration, Twilio numbers, Stripe payments, and a structured sales pipeline. Admins onboard businesses; sales manages leads and quotes; customers configure agents and track usage.

Average 12,000+ calls per month across active businesses, ~80% call completion rate, and ~2.5 min average call duration. Subscription customers achieve ~30% improvement in lead response time and ~45% reduction in manual call handling. Enables SMBs to handle 3× more calls, qualify leads 50% faster, and cut phone support costs by ~40% through AI-powered voice automation.